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Continue reading →: Three Fault Lines Later: What a TMC Actually Sells NowLong Lake just bet $6.3 billion that a TMC’s real product isn’t booking. Here’s what TMC sells now in the age of agentic AI, and why Navan hasn’t solved it either.
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Continue reading →: When the Agent Makes a Mistake, the Liability Lands on You, Not the VendorWhen the agent makes a mistake in corporate travel booking, two 2026 court rulings agree on who pays: whoever deployed the AI, not the vendor who built it.
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Continue reading →: Google’s New Hotel Checkout Looks Exactly Like a Direct Booking. That’s the Problem.Google’s new AI Mode hotel checkout clears every compliance check your program runs, and leaves your traveler invisible to duty-of-care systems.
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Continue reading →: The Merchant of Record Model Is Corporate Travel’s Head Start on Agentic BookingAI agents are starting to book corporate travel. Whether your agency runs Merchant of Record or pass-through decides if you are ready for agentic booking.
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Continue reading →: Business Travel Is Growing and Getting Harder to Plan. That’s Not a Contradiction.GBTA projects 1.84B trips in 2026 even as geopolitical uncertainty persists. What travel managers should do about tariffs, fuel, and 2027 budgets now.
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Continue reading →: The OTA Industry Just Cheered a Ruling It’s Guilty Of Itself — And AI Is About to Repeat the CrimeOTAs cheered the EU’s €460M fine on Google for self-preferencing — while running the identical pay-for-visibility model. AI travel assistants are next.
AI, Travel Technology & Business Travel Insights
Notes by Rajeev Goswami
Insights on AI, Business Travel & Leadership
Hi, I’m Rajeev Goswami
This blog brings together my work and thinking at the intersection of AI, business travel, leadership, and technology-driven change.
Drawing from my experience as CEO of WWStay, working with global clients, and involvement with the GBTA Tech Committee, I write practical, reflective pieces on how organisations and people adapt in a changing world.
Welcome !
CEO of WWStay and GBTA Tech Committee member.
I write about AI, business travel, and leadership.
Let’s connect
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